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Field Service Technician in Ontario, CA at New Flyer

Date Posted: 5/17/2018

Job Snapshot

Job Description

New Flyer Industries – North American’s leading manufacturer of Heavy-Duty Transit buses in the U.S. and Canada is looking for a Field Service Technician.

We hope you’ll join us as we develop new greener, leaner and cleaner transit solutions in a responsible way. Don’t settle for a job when you can get ahead in a career.

Position Summary:

Responsible for overall technical product support of assigned fleets. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical issues, compliance with company policies, assisting the Regional Product Support Manager and Service Manager in warranty situations, gathering product failure information and general on-site customer liaison.

What You Will Do:

  • Supports the Regional Product Support Manager as assigned by the Service Manager or Regional Director.
  • Assists customers to quickly accept new bus deliveries by organizing information and supporting the RPSM and Service Manager with technical knowledge of our product through regular daily reports to the Regional Product Support Manager, Service Manager, Product Support Information Specialist, and Regional Directors.
  • On-site support to Regional Product Support Manager, Service Manager and customer during acceptance process.
  • Provides general on-site contact with customers assigned to ensure satisfaction with New Flyer and its products.
  • Supports Regional Product Support Manager and Service Manager to ensure ITS’s (Instruction to Service) retrofits and other field repairs are implemented promptly and properly. If required, may coordinate the necessary resources to accomplish results and oversee New Flyer or contracted personnel as required to execute weekend field tech oversight and technical investigations.
  • Communicates effectively to Regional Product Support Manager, Service Manager and Regional Director through, regular telephone calls, electronic written communication (e-mail, text messages), visits to NFIL departments, and completion of expense reports.
  • Reports customer complaints to the Regional Product Support Manager and Service Manager.

Preferred Skills

  • Post secondary education in a related discipline and or equivalent experience
  • Heavy duty mechanical experience
  • Electrical /electronic troubleshooting experience.
  • Computer and organizational skills
  • Goal orientated and motivation to achieve tasks within set timelines
  • Valid driver’s license

New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer