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Desktop Support Analyst (1 Year Term) in Winnipeg at New Flyer

Date Posted: 8/29/2018

Job Snapshot

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Job Description

New Flyer Industries – North America’s largest transit bus, motor coach manufacturer and parts distributor is seeking a Desktop Support Analyst to join its growing international team.

Join us as we continue advancing innovation and sustainable transit solutions that connect people with places. With 31 locations across the U.S. and Canada, and over 85 years of experience manufacturing buses, New Flyer is building on a solid foundation to drive North America forward with progressive transit technology that serves communities and makes cities smarter.

Don’t settle for a job when you can build an impactful and exciting career.

 Position Summary:

As a key member of our Information Technology Services Team, you will provide a professional point of contact for all New Flyer end users seeking software/hardware support in the Winnipeg facilities and remote locations. This will include resolving day to day helpdesk tickets as well as participating in hardware and software deployments.

What You Will Do:

  • Provide first and second level analysis and support for workstations and laptops as part of the New Flyer Helpdesk team
  • Support desktop/laptop operating systems/hardware/additional software, printers, network access, telephones, mobile phone, remote connectivity and other relevent areas
  • Help plan and execute the move, add or change requests for computer hardware, software and telephones
  • Update Microsoft Active Directory attirbutes as required
  • Process requests for new software and hardware through analysing options, obtaining quotes, and providing recommendations for product selection
  • Provide After-hours on call support for the above on a rotational basis

Preferred Skills

  • 2+ years providing excellent end user focused Helpdesk/Desktop support in a large-scale distributed environment
  • Good analytical, communication planning and organization skills
  • Computer Science Degree or technology diploma. (a relevant combination of education and experience will be considered.)
  • Experience with Windows (7/8/10), SCCM, Active Directory, Microsoft Office, JRE, network protocols and telephony
  • General experience with iOS, Android and Blackberry OS a plus

Apply Now!

If you would like to apply for the position of Desktop Support Analyst, or know someone who would, please submit a resume to:

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