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Customer Program Manager in St. Cloud, MN at New Flyer

Date Posted: 4/17/2018

Job Snapshot

Job Description

New Flyer of America – North America’s largest transit bus, motor coach manufacturer and parts distributor is seeking a Customer Program Manager to join its growing international team.

Join us as we continue advancing innovation and sustainable transit solutions that connect people with places. With 31 locations across the U.S. and Canada, and over 85 years of experience manufacturing buses, New Flyer is building on a solid foundation to drive North America forward with progressive transit technology that serves communities and makes cities smarter.

Don’t settle for a job when you can build an impactful and exciting career.

Position Summary:

As the liaison for the company and the customer, successfully manage assigned contracts by leading cross-functional teams throughout the pre-production and build process. Must develop long-term business relationships of customer confidence and trust.

What You Will Do:

  • Must understand the full requirements of each contract assigned.
  • Develop a project plan, identify project timelines and track status of work vs. plan (includes staying current with program plan).
  • Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
  • Address and resolve project issues that may arise and manage critical project timelines.
  • Conduct regular project meetings with internal/external stakeholders that include Pre-Production Process (PPP) Strategy, PPP and Post PPP meetings. Must record and publish minutes of each meeting that include actions, owner and due dates.
  • Must ensure calibration of the contract with the customer and internal stakeholders at all times on both bus and contract deliverables.
  • Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
  • Work within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to financial reporting.
  • Engage in the meaningful development of personal Management By Objectives (MBO) criteria and execute your work to achieve these goals.
  • Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
  • Identify opportunities for process improvements.


Preferred Skills

  • Bachelor’s degree in Business Administration or Communications or related business experience.
  • Mid Professional with 5+ years of work experience in a manufacturing or customer oriented environment.
  • Prior Project Management experience in a manufacturing environment and/or PMP Certificate and/or equivalent work experience.
  • Superior computer and organizational skills
  • Goal orientated and motivated to achieve tasks within set timelines
  • Ability to present information in a professional manner in both written and verbal communication
  • Ability to work with minimum supervision and possess initiative to seek improvements
  • Motivated self-starter with capabilities to work within a fast paced team oriented environment

New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer  

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